Doug Rinkin

 

 

Solutions Engineer

 

Accomplished Solutions Engineer with 10 + years’ of extensive hands-on experience managing and leading large complex designs and implementations in Cloud converged infrastructure. Focusing on On-time delivery. Expertise and Implementation of Azure, vCloud, Rackspace Openstack, AWS. Microsoft, Cisco UC and security solutions across the LAN/WAN.  Successful track record of being a strategic and tactical visionary and accomplished implementer with advanced skills in identifying problems, developing solutions and creating a long-term road map.  High-energy professional and extremely technical who continually strives for performance, excellence and is driven to achieve goals.

 

 

 

HPE                                                    2008-Present

Sr. Solutions Arhictect/ Engineer

 

Sr. Lead responsible for deployments of Cloud Based Infrastructure, Openstack, vCloud, AWS and Azure. Data Center Security Server Hardening and Penetration testing utilizing Symantec Data Center Security. Experience with the latest versions of Microsoft Server 2012 Active Directory, Active Directory Federation Services, and Exchange 2010 & 2013. Extensive Experience with Salesforce administration and support. Responsible for VOIP Implementations to the number of about 15,000 seats biggest installation to date, which includes implementations of Enterprise Voice with Microsoft Lync, Cisco Unified Communications Manager, Unified Messaging, Cisco Unified Meeting Place, EIM, UCC Express & UCC Enterprise Call Center Solutions utilizing Genesys SIP Server. Avaya & Microsoft Lync. Implementation experience creating and modifying reports in CUIC as well as administering CUIC. Deployed & Configured Cisco Nexus Series Switches 9000’s 7000’s, 5000’s, 2000’s & 1000’s. Also responsible for configuration of ASR1000’s, 3750’s, 6500’s & 7600’s.  Developed a custom re-skill app development for IPPA for both UCC Express and UCC Enterprise for several Federal clients and retail clients.

 

§ Extensive Experience in Cloud Virtualization Readiness Assessments.

§ Extensive Experience in Cloud Virtualization Design, implementation, migration and upgrading Virtual Infrastructure.

§ Senior lead responsible for DevOPS PE and Capability Development with in Cloud Operations utilizing Openstack, Azure & AWS. 

§ Strong hands on experience with Cloud Automation utilizing Puppet, Ansible, Salt, and Chef Management.

§ Very strong hands on experience with deploying Cloud Infrastructure services such as load balancing switch fabric, storage, security and firewall devices. 

§ Strong experience in VMware Technologies (ESX and ESXi all versions).

§ Strong experience in VSphere and related Desktop Virtualization (VDI).

§ Strong hands on experience with VMware Service Now Orchestration.

§ Strong hands on experience with Openstack Framework and Modules

§ Stong hands on experience with Openstack: Horizon Dashboard, Nova, Glance, Swift.

§ Strong hands on experience with Open Stack Block storage such as Cinder Volumes utilizing Netapp Cloud storage model.

§ Design, Deployment, and Installation of Single Sign On technology for Open Stack.

§ Experience Cloud Security Design utilizing Identity keystone technology.

§ Strong Scripting Experience in Ruby, PHP, Perl and Python.

§ Strong Experience with Data Center Operations Hybrid support models utilizing catalog management for images, workflow automation, chargeback and billing processes, Operating System provisioning, storage, database and network.

§ Strong Experience with utilizing government compliance methods, ISO, HIPAA, PCI compliance.

§ Strong experience with windows operating system support, data migration tools such as RoboCopy, XXcopy, AppZero or PlateSpin. 

§ Extensive Experience in Virtualization Readiness Assessments.

§ Extensive Experience in Cloud Virtualization Design, implementation, migration and upgrading Virtual Infrastructure.

§ Team Member responsible for DevOPS PE and Cloud Operations utilizing Openstack, Azure & AWS. 

§ Responsible for Active Directory VMware Virtualized Environment and Administration.

§ Responsible for creating automation scripts using Chef and repositories that hold the cookbooks as well. 

§ Responsible for RPC Silos, Server Hardening and rapid server image deployment moves and migrations from one Cloud to another. Utilizing inner cloud public and private transports.

§ Architecture, design, install, configure VMware ESX, ESXi, within VI3, vSphere 4 and vSphere 5 environments with Virtual Center management, LabManager, vCloud Director, VMWare NSX, vShield Manager, VMware Consolidated Backup, DRS, HA, DPM, vMotion, VMware Data Recovery, VMware Site Recovery Manager (SRM), vCenter Operations Manager, Horizon Workspace, Horizon Mirage, ThinApp and VMware View desktop virtualization infrastructure (VDI).

§ Build, configure and deploy VMs and templates. Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows NT, 2000, 2003, 2008, and 2012 as well as Linux servers from VMware, Hyper-V, Xen and legacy hardware.

§ Architect, Design and implement EMC Clarion (CX, CX3, and CX4) SAN environments to ensure high availability and acceptable performance characteristics for VMware vSphere and SAN-backed applications.  Experience with architecture, implementation and administration of NetApp FAS/V-Series, IBM DS-series, and Dell MD-series storage arrays.

§ Sound Knowledge of converged infrastructure including vBlock/Flexpod & Cisco UCS Blade systems.

§ Large scale enterprise management for Netapp storage management for F500 clients.

§ Expert level support utilizing powershell scripting for support of Netapp /Oracle cloud based storage.

§ Day to day support of cloud based storage management solutions utilizing Snap Vault and Snap Mirror.

§ Expert Level experience utilizing Netapp Ontap.

§ Expert Level experience utilizing datacenter Flexpod Solutions.

§ Expert level in installing, configuring, supporting and managing Active Directory and Active Directory Federation Services.

§ Over 16 years of experience in supporting Microsoft Active Directory Services.

§ Expert level Proficiency in Power Shell and VB Script.

§ Expert level Active Directory, Administration, Engineering and Infrastructure experience supporting multiple trusted and untrusted forest domains.

§ Expert level experience in Active Directory Design and troubleshooting experience supporting Domain Controller level issues.

§ Expert level experience designing and creating large enterprise level Group Policies for file and print servers, web servers, & desktops.

§ Expert level experience in enterprise services from LDAP to Active Directory.

§ Expert level experience with Quest Tools and applications such as: Recovery Manager for Active Directory, Active Roles Server, In Trust and Spotlight on Active Directory.

§ Led project consisting of Oracle Identity Manager and Oracle Virtual Directory implementations.

§ Expert Level Experience with Oracle Virtual Directory.

§ Created infrastructure documents with recommended OIM, ORM, OVD and OID system design for development, testing, and production systems.

§ Over 16 years of experience supporting & troubleshooting: Windows Desktops, Servers, Windows XP, 8.1, Windows Server 2003, 2008/2008R2 and 2012.

§ Designed and implemented multiple Active Directory implementations for over 300,000 users.

§ Designed and led the implementation of ILM 2007 for multiple customers totaling 150,000 user objects.

§ Senior level enterprise experience in SQL Databases.

§ Senior level enterprise experience with DNS, Networking and security. 

§ Senior level enterprise Knowledge of AD schema and objects.

§ Responsible for setting up continuous monitoring and enabling host-based hardening of Clients on-premise physical and virtual servers, AWS, and OpenStack clouds. Responsible for deploying agent less antimalware and guest network threat protection for Clients VMware environments.

§ Utilizing Symantec Data Center Security, DCSSA Policy building and leveraging VMware NSX to automate policy-based orchestration of security settings across Symantec Data Center Security and its ecosystem.

§ Experience providing external technical support

§ Excellent English verbal, written, organizational and interpersonal skills.

§ Able to work remotely, independently, and be highly productive.

§ Designed, planned, and implemented Exchange 2010 & 2013 environments for multiple customers.

§ Designed, planned, and executed Exchange 2010 & 2013 migrations for multiple customers from Exchange 2007, Mirapoint, Send Mail, and Domino.

§ Enterprise Experience in Exchange mail routing, Auto-discover concepts and Availability Services.

§ Ran transition project to transition support of 130,000 user global Active Directory deployment from customer resources to HP’s global delivery model for a large pharmaceutical customer.

§ Real world deployment experience with live and on demand video/audio streaming, codecs, encoding technologies and media players.

§ Experience with networking and a good understanding of TCP, UDP, ICMP, bandwidth and latency

§ Experience with server hardware such as RAID, GPUs and SSD.

§ Strong experience with NetApp hardware and software in a datacenter environment that includes the management of NetApp products through tools and ONTAP command line interface.

§ Working knowledge of the data migration process.

§ Experience and/or working knowledge of NetApp’s 7MTT, DTA and WFA environment.

§ Experience with command line scripting for automating procedural tasks.

§ Knowledge and experience with operational tools for system control, monitoring and automation. NetApp On Command Unified Manager, Provisioning Mgr, Protection Mgr, On Command Insight, WFA tools preferred, experience with other tools such as NetBackup, HP, CA and Tivoli accepted.

§ 5+ years as a services consultant delivering projects for clients with large heterogeneous storage footprints.

§ Knowledge of heterogeneous NFS and CIFS deployment.

§ Experience with NetApp clustered Data ONTAP and MetroCluster software.

§ Experience with NetApp traditional and All-Flash FAS unified scale-out storage systems.

§ Experience with Cisco Unified Computing Systems (Cisco UCS) servers, including UCS Mini.

§ Cisco Nexus 5000, 6000, 7000, and 9000 Series Switches.

§ Cisco Application Centric Infrastructure.

§ Experience with different operating systems and virtualization Windows, Linux, OSX, VMWare, Xen.

§ Proficient in multiple environments such as Java, XML, HTML, JavaScript, ActionScript, Flex.

§ Experience with RTMP (Flash), RTSP, Adobe HTTP Dynamic Streaming, Apple HTTP Live Streaming and Microsoft Smooth Streaming (Silverlight).

§ Experience of other technologies such as Web Servers (HTTP), Databases (SQL), Cloud Based Services (Azure, AWS, Google).

§ Experience in securing external Public Cloud (AWS, Google Cloud, Azure) environments.

§ Ability to Present and sell security strategies and work with vendors to enhance security.

§ Extensive experience with PCI PII security policy/tools “IDF”, Audit logging, hands on implementation skills.

§ Extensive design and governance skills to select prebuilt solutions.

§ Ability to Present and sell security strategies and work with vendors to enhance security.

§ Extensive experience in creating automations / services above the infrastructure to enhance security.

§ Experience of managing and posting in public forum such as blogs.

§ Strong Experience in Microsoft Active Directory Data Management User Management Computer GPO’s as well as User Security including User GPO’s.

§ Strong Experience with creating and implementing GPO’s in Active Directory.

§ Active Directory Administration migration and with experience data center converged infrastructure involving multiple Data Centers with High Availability.

§ Creation and Implementation with SCCM-managed OS Loads and Powershell Scripting.

§ Extensive Experience with Salesforce administration and support.

§ Responsible for Client integration with information from various (Salesforce, ERP, POS reports) providing analytical reports for clients and business units.

§ Extensive Experience with Salesforce, Netsuite, and Excel.

§ Extensive experience with Crystal Reports.

§ Expert/ SME with SQL.

§ Very Strong verbal and written communication skills.

§ Very Strong analytical skills and business knowledge.

§ Strong Experience working within a team environment.

§ Extensive Experience with Business Analytics and Salesforce Reporting.

§ Extensive Experience with Data Manipulation and Crystal Reports.

§ Extensive Experience with Managing and Administering Virtual Infrastructure.

§ Pre-sales Engineer and Post-sales implementations of Enterprise Voice with Microsoft Lync.

§ Deployment of over 100 Microsoft Lync and Office Communications Servers.

§ Extensive Experience with deploying Microsoft Lync 2010 & 2013.

§ Extensive Experience deploying Lync Cisco Hybrid solutions.

§ Extensive Experience deploying Lync Avaya Hybrid solutions.

§ Extensive Experience with Exchange 2010 Unified Messaging and integration with Microsoft OCS and Lync.

§ Extensive Experience with VMware Clustering and DR utilizing DRS.

§ Strong Project Experience with migrating Vsphere to latest version 5.5.

§ Extensive experience configuring Virtualization High availability.

§ Strong Experience in Enterprise Cisco ICM call flow and scripting.

§ Strong Experience in Enterprise Cisco UCCE administration.

§ Strong Experience in Enterprise Toll-Free transport, call routing, and management services (AT&T Route-It).

§ Strong Experience in Text to Speech / Speech to Text (Nuance).

§ Strong Experience in Cisco SIP Outbound Dialer option.

§ Enterprise Level Experience in handling Global Avaya to Cisco Conversions.

§ Strong Experience in Enterprise Contact Center Real Time and Historical Reporting (Exony, Avaya CMS).

§ Extensive experience in Contact center multimedia applications (email, chat).

§ Enterprise Level Experience with Contact Center Workforce Management application (Aspect eWFM).

§ Extensive Experience with Contact Center Quality Monitoring application (Nice, Voice Print, eTalk) at an Enterprise level including agent voice recording, video recording, score cards, and dashboards.

§ Enterprise Level Experience with Avaya/Aspect/Nortel Business Communication systems software including advanced administration, networking, trunking, call vectoring, and Automatic Call Distribution.

§ Subject Matter Expert in the following areas: HP Open view, Nagios & Solar Winds.

§ Experience in Designing and managing integration points between call center applications, custom re-skill applications.

§ Experience in Designing and maintaining disaster recovery plans and provide input to Business Continuity Plans.

§ Subject Matter Expert when it comes to Solid understanding of telephony networking theory concepts and broad knowledge of current Contact Center Technology trends and best practices.

§ Implementation of several CVP Deployment projects for Verizon Wireless, Verizon Business, AT&T Business, USDA, D.O.D., INL (Idaho National Laboratory, NASA/JPL and the DOH nationwide.)

§ Implementation of voice gateway designs and H323 and MGCP Gateway Architectures.

§ Implementation of Cisco CIP for Cisco 7000 series Routers for direct interface to clients IBM Es9000’s.

§ Implementation and configuration Cisco CIP for Client SNA support for Mainframe Technology.

§ Part of an implementation team of engineers in Cisco EIM and Microsoft Exchange integration for several call center implementations.

§ In charge of quality control project process documentation, working with project management team and keeping the business units and stakes holders updated with status reports on where the project is at any given time.

§ Implementation team member as part of an engineering team in a 50,000 seat Global/International data center consolidation for the Mexico Telecom Ministry.

§ Led an engineering team in a new design and installation of a global/International data center for the Mexico Telecom Ministry and the US DOD.

§ Implementation of Dell, Cisco UCS & HP Server Hardware.

§ Strong experience in Administering and creating reports in CUIC.

§ Implementation and configuration EMC & Netapp SAN & NAS Storage Systems.

§ Instrumental in managing project scheduling and quality assurance processes.

§ Implementation of custom tailored designs and implementations for new and existing clientele.

§ Windows Share Point Design Architecture and implementation.

§ Enterprise Level Citrix XEN App & XEN Desktop Technology implementation.

§ VMWare vsphere, View & VDI large scale implementations.

§ As a Solutions Architect / Engineer I have led several large projects utilizing the following VMware suite of programs as follows: ESX & ESXI VMware, VSphere 4.x, 5.x, VMware, VCloud, VMware vCenter, VMware Site Recovery Manager, VMware HA/DRS,  VMware Capacity Planner, VMware Lab Manager, VMware Life Cycle Manager, VMware View/VDI, VMware Workstation & Power CLI.

§ Accomplished Skills with Programming in VBScript, Bourne Shell, Perl, Windows Powershell & Python.

§ Accomplished Skills in Scripting Utilizing Perl, PHP, Shell & VB.

§ Accomplished Skills in Open Source Server Cluster Operating Systems: Red Hat, Ubuntu, & Free BSD Linux.

§ Microsoft Clustering Windows Server Active Directory, Exchange 2010 & 2013.

§ Microsoft Exchange Data Center Migrations including Exchange 2007, 2010 & 2013.

§ Microsoft Active Directory and Linux integration using Win Bind, Kerberos & LDAP.

§ Led Wireless LAN/ WAN implementations Cisco wireless devices.

§ Cisco ICM Web, fax, and e-mail across an enterprise of automatic call distributor (ACD), interactive voice response (IVR), database, and desktop applications.

§ Lead Engineer and Project Planning Manager for USDA Forest Service National Cisco VOIP deployment initiative.

§ Ground up core network architecture design and deployment, including VOICE and DATA VLAN architecture for over 100 sites nationally.

 

 

Nexus IS, Murrieta, CA        1995-2008

Solutions Architect

 

Installation of deployments utilizing VMware ESX & ESXi, HA/DRS.  Implementation of Microsoft Server Active Directory in utilizing the latest Active Directory technology of the time including such as SCCM. Oversaw and managed the setup of Cisco IP Soft phone configurations for many of our client VPN solutions. Led multiple Cisco voice over IP implementations for area border routing. Managed project scheduling and quality assurance processes.

 

§ Instrumental in the custom tailored designs and implementations for new and existing clientele.

§ Architected & Designed of the following technologies: Active Directory, Exchange 2010 & 2013

§ Strong Experience in Microsoft Active Directory Data Management User Management Computer GPO’s as well as User Security including User GPO’s.

§ Strong Experience with creating and implementing GPO’s in Active Directory.

§ Active Directory Administration migration and with experience data center converged infrastructure involving multiple Data Centers with High Availability.

§ Creation and Implementation with SCCM-managed OS Loads and Powershell Scripting.

§ As a Solutions Engineer I have implemented the deployment of the following platforms utilizing VMware virtualization: UMS/ UC, MOSS and OCS.

§ As part of the success in the engineering team of engineer I was successful in reducing hardware requirements by a 10:1 ratio utilizing VMware technology.

§ Accelerated customer base server provisioning time by 50-70% utilizing VMware technology.

§ As part of the success in Managing a team of engineer I was successful in reducing hardware requirements by a 10:1 ratio utilizing VMware technology.

§ Accelerated customer base server provisioning time by 50-70% utilizing VMware technology.

§ As a Solutions Engineer I implemented dynamic policy-based allocation of IT resources with automated load balancing within VMware virtualization.

§ As a Solutions Engineer led an engineering team where I was the lead and reduced our Customer’s base hardware and operating costs by as much as 50% and energy costs by 90%, saving more than $10,000 per year for every server workload virtualized utilizing VMware.

§ Led Wireless LAN/ WAN implementations Cisco Wireless Devices.

§ Involved in design and deployment of a UNIX based Web (SUN Solaris, ZLinux, AIX).

§ Led a team that implemented a large server farm consisting of Windows 2003 Servers.

§ Led Lotus Notes migrations to Microsoft Exchange.  

§ Involved in design and installation Global/International Data Centers.

§ Involved hands on Lead Engineer in deployment of ESX& ESXI VMware, VSphere, VMware VServer, VMware, VCloud, VMware vCenter, VMware Site Recovery Manager, VMware HA/DRS,  VMware Capacity Planner, VMware Lab Manager, VMware Life Cycle Manager, VMware View/VDI, VMware vCenter heartbeat, VMware Workstation.

§ Hands involvement of several Microsoft SharePoint site development initiatives and deployments.